is a system that helps companies manage employees who work outside the office, such as technicians, engineers, electricians, plumbers, installers, delivery teams, or maintenance staff.
One system for enquiries, quotations, dispatch, field execution and billing — so the office, the technicians and the customer are always looking at the same job.
Enquiries, quotes, site visits and completions live in one work order instead of scattered calls and chat threads.
Assign by skill, zone and availability so the calendar reflects what your crew can actually deliver today.
Standard rate cards and approved quotes mean no argument over cost once the technician is on site.
Job value, first-time fix rate, technician utilisation and customer ratings tracked without spreadsheets.
Create, assign and track every job from enquiry to sign-off.
Drag-and-drop calendar with technician availability and zones.
Skills, certifications, shifts, payouts and performance in one profile.
Send itemised quotes, capture digital approval, convert to a job.
Auto invoices on completion with online and on-site payment.
GPS check-in, route view and on-the-way alerts for customers.
Offline-ready checklists, photos, parts used and signatures.
Van stock, consumption per job and low-stock reordering.
Post-job reviews tied to the technician and the work order.
Web form, WhatsApp or call centre — every request lands in one queue.
Rate card pricing, itemised scope, digital customer approval.
Auto-matched to a technician by skill, zone and time window.
Check-in, checklist, photos, parts used, extra work raised as a variation.
Digital signature, before/after evidence, instant invoice.
Feedback request, warranty logged, job data feeds the dashboard.
Leads, jobs, technicians, customers and reporting, all in one place — with a clear record of who did what, when, and at what cost.
Assign and confirm jobs in minutes instead of phone rounds.
Photo evidence, signatures and approved scope on every job.
Notes and messages attached to the work order.
Automated status, ETA and completion notifications.
Standard checklists and mandatory completion steps.
Invoice raised the moment the job is signed off.
View active projects, new leads, employee attendance, revenue, and performance charts.
Manage leads, clients, contact history, past projects, and customer records.
Create projects, assign tasks, track status, and manage timelines.
Manage users, roles, attendance, and technician information.
Track job site check-ins, visit progress, and completion status.
Create digital checklists and mandatory quality-control forms.
Upload before-after photos, documents, contracts, and job files.
Alert users about new tasks, project changes, and feedback requests.
Collect customer ratings and written feedback after service completion.
Maintain an audit log of important platform actions.
A core build covering jobs, dispatch, the technician app and invoicing typically goes live in 10–14 weeks, with additional modules phased in after launch.
Yes. The system is modular — most teams start with job management, scheduling and the technician app, then add inventory, contracts and analytics as volume grows.
The technician app caches the day's jobs, checklists and photo uploads, then syncs automatically once connectivity returns.
Invoices, payments and customer records sync with common accounting platforms through API integrations built during implementation.
Tell us about your service operation and we will map the modules, timeline and rollout plan for your team.
Decimal Technologies Middle East LLC
City Tower 2
Sheikh Zayed Road
Dubai
UAE
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