WhatsApp Business API at Decimal Technologies Middle East LLC is designed for businesses that want faster, more reliable, and more personal customer communication at scale. As WhatsApp continues to be a primary communication channel, businesses need structured systems to manage conversations, automate responses, and maintain consistency without overwhelming internal teams.
Our WhatsApp Business API solution enables organisations to move beyond manual messaging. It supports automated replies, broadcast messaging, and secure two-way communication, allowing teams to manage large volumes of customer interactions efficiently. This creates a smoother experience for customers while reducing response times and operational effort.
One of the key advantages of the WhatsApp Business API is its ability to integrate with existing systems. Customer data, conversation history, and messaging workflows can be connected with CRM, ERP, and marketing platforms. This ensures conversations are contextual, relevant, and aligned with broader business processes.
Our WhatsApp Business API solution enables organisations to move beyond manual messaging. It supports automated replies, broadcast messaging, and secure two-way communication, allowing teams to manage large volumes of customer interactions efficiently. This creates a smoother experience for customers while reducing response times and operational effort.
Reduced operational workload for support and sales teams
Secure, encrypted messaging for sensitive interactions
Faster response times through automation and routing
Scalable broadcast messaging for updates and campaigns
Seamless integration with existing business systems
Faster response times through automation and routing
We begin by understanding your communication needs, customer touchpoints, and business objectives. A demo is provided to showcase relevant WhatsApp Business API capabilities.
Messaging flows, automation rules, and broadcast use cases are defined based on how your business interacts with customers.
The API is integrated with your existing CRM, ERP, or support systems to ensure smooth data exchange and conversation continuity.
Chatbots, automated responses, lead routing, and broadcast messaging workflows are configured to support daily operations.
All messaging flows and integrations are tested thoroughly to ensure accuracy, reliability, and compliance before going live.
We provide continuous support post-launch, monitoring and optimizing the system to meet evolving business needs.
It enables businesses to manage and automate customer communication on WhatsApp at scale.
The API supports automation, integrations, and high message volumes, unlike the basic app designed for small teams.
It allows businesses to send messages to multiple opted-in customers at once, such as updates or announcements.
Yes, it integrates with CRM, ERP, support tools, and other platforms.
Yes, all messages are protected with end-to-end encryption.
Yes, the API is built to support large-scale messaging reliably.
Timelines vary based on complexity but typically range from a few days to a few weeks.
Yes, we offer continuous support, monitoring, and optimisation after launch.
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